Our Privacy Policy

Privacy Policy

Last updated: October 13, 2026

In compliance with Chilean Law No. 19.628 and Law No. 21.719 on the Protection of Personal Data, this Privacy Policy sets out how www.chile-travel.com collects, processes, and safeguards user information.

1. Data Controller

The entity responsible for processing data collected through this website is:
• Platform: www.chile-travel.com
• Contact Email: privacy@chile-travel.com

2. Contact Forms and Information Sharing

When you submit a request through any of the contact forms on our platform, we collect the personal identification data you voluntarily provide (such as name, email, phone number, and query details).

By submitting a form, you acknowledge and agree to the following data routing:

• Direct Transfer: Your form data is immediately transmitted to the specific affiliated business you selected when filling out the form to answer your request.
• Platform Copy: A backup duplicate of the submitted request is sent to chile-travel.com for quality assurance, communication monitoring, and administrative records.

We do not lease, sell, or share this contact information with any other external entities outside of this explicit routing request.

3. Website Analytics and Privacy (Matomo)

To ensure optimal performance and identify usability bugs, we monitor website traffic using standard server statistics and our own self-hosted instance of Matomo Analytics, operating directly from our subdomain stats.chile-travel.com

• Anonymization: We prioritize your privacy. IP addresses and user identifiers are strictly anonymized immediately upon collection.
• No Third-Party Sharing: Because Matomo is hosted entirely on our private infrastructure, your tracking data is never shared with, sold to, or accessible by any external third parties (unlike commercial tracking tools). This data is exclusively used for operational and usability diagnostics.

4. Third-Party Embedded Content (Widgets)

Our website integrates third-party widgets and scripts to provide real-time utility features such as weather updates, interactive maps, and live news feeds.
Please be aware that when these third-party elements load, they may gather technical device information or set cookies directly from their own servers (e.g., Google Maps, weather providers). Chile-travel.com does not control, store, or have access to any data collected by these third-party integrations and cannot accept legal responsibility for their independent privacy practices. We encourage users to inspect the individual privacy policies of those provider platforms.

5. Data Retention

Personal data routed through our forms is retained only as long as necessary to facilitate the service connection with our affiliated business, or to fulfill baseline technical backup requirements under local regulations.

6. Your Legal Rights (ARSOP Rights)

Under Law No. 21.719, you retain full rights to Access, Rectification, Suppression (Deletion), Opposition, Portability, and Blocking of your personal records.
You can formally invoke these rights at any time by emailing privacy@chile-travel.com with the subject line "Data Protection Request".
Following identity verification, we will respond and process your request within the legally mandated 30 calendar days.